Case Study: Advantage Pharmacy Group

Advantage Pharmacy Case Study 300pxOn 19 November, 2014 the Advantage Bairnsdale Pharmacy conducted a COPD screening for World COPD Day. In the lead up to this event the pharmacy accessed a range of resources and training through Lung Foundation Australia including promotional resources, a PiKo-6 (COPD screening device) and online training for staff.

Staff in the pharmacy were motivated to talk with customers about their lung health and encourage those at higher risk to undertake a screening test. Regular customers were also sent a text message to increase awareness of the event.

Amy Crow, Professionals Services Manager at Advantage Pharmacy said “the results from the World COPD Day event truly blew us away (No pun intended!). We had patients who travelled up to 150km just to attend the clinic and feedback from all patients was extremely positive. The local lung support group got involved and the day brought a fantastic vibe to the pharmacy with the staff super proud and excited to be involved in something so unique. We managed to identify four patients who were at risk of COPD and were referred to their GP. We picked up several new patients and gained better rapport with many of the local health practitioners.”

The Guildcare COPD screening module was used to record the results, and for those patients who were on an inhaler, their technique was checked and disease state management advice provided.

Since the success of this event, the Advantage Pharmacy Group has supported all its pharmacies with the equipment and training to commence the service in their local communities. These pharmacies are now busy connecting with other health professionals and community groups to tell them about the COPD risk assessment and screening service.